Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What is your shipping policy for high-value items?
We offer complimentary, fully insured shipping on all orders over $500. For security purposes, an adult signature is required upon delivery for all luxury jewelry and timepiece shipments.
Do you provide diamond certifications?
Yes, every loose diamond and engagement ring sold by Smyth Jewelers comes with a grading report from reputable labs such as the GIA or IGI, ensuring the quality and authenticity of your purchase.
Can I return a customized or engraved piece?
While we offer a 30-day return policy for most items in their original condition, customized pieces, special orders, and engraved jewelry are considered final sale and cannot be returned.
Does Smyth Jewelers offer jewelry repair and maintenance?
We provide comprehensive on-site repair services, including ring resizing, stone tightening, professional cleaning, and watch battery replacements performed by our master jewelers.
Do you offer financing options?
We offer several flexible financing plans, including the Smyth Jewelers Credit Card and interest-free options for qualified buyers, to help you bring home the piece of your dreams.
How do I determine my correct ring size?
You can visit any of our showroom locations for a professional fitting, or request a complimentary physical ring sizer to be mailed to your home through our online sizing guide.